Returns and Refund Policy

This policy applies to all purchases made on www.joonipercrochet.co.za from Jooniper Crochet ("we", "us", "our"). It does not limit any rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

1. Digital products (downloadable PDF patterns)

Because a digital pattern can't be returned once you've received it, all sales of digital products are final once the download link has been delivered or the file has been downloaded.

We will gladly help or refund you if:

- You were charged more than once for the same pattern.

We can't offer refunds because you changed your mind, ordered the wrong pattern, or find the pattern too difficult. Please read the pattern description, skill level and sample images carefully before you buy.

If you have trouble downloading your file, email us at joonipercrochet@gmail.com with your order number and we'll resend it.

2. Handmade physical items

Ready-made items

You may cancel your order and return an item without giving a reason within 7 days of receiving it, provided it is unused, unworn, undamaged, and in its original condition and packaging.

Made-to-order and personalised items

Items made to your specifications, in a custom colour or size, or personalised for you can't be returned or refunded because you changed your mind. This is clearly stated on the product page. If the item is faulty or not as ordered, section 3 applies.

3. Faulty, damaged or incorrect items

If your item arrives damaged, has a defect, or is not what you ordered, please contact us within 7 days of receiving it. Please send:

- Your order number

- A short description of the problem

- Clear photos of the item and, if relevant, the packaging

We will, at your choice where the CPA applies, repair the item, replace it, or refund you in full, including the original delivery fee.

4. How to return an item

• Email us at joonipercrochet@gmail.com to tell us you want to return an item. Please do not post it back before we reply.

• We'll send you the return address and instructions.

• Pack the item securely. Unless the item is faulty or incorrect, return shipping costs are for your account. Please use a tracked service, as we can't be responsible for items lost on the way back to us.

• Once we receive and check the item, we'll let you know whether the return is accepted.

5. Refunds

• Approved refunds are paid to the original payment method within 10 business days of us receiving and approving the return (or approving your claim for digital products).

• Delivery fees are refunded only if the item was faulty, damaged or incorrect.

• Depending on your bank or payment provider, it may take a few extra days for the money to reflect.

6. Cancelling a physical item order before it ships

You may cancel an order before it is dispatched, or before we begin making a made-to-order item, for a full refund. Email us within 2 days with your order number.

7. Lost or delayed parcels

We ship within South Africa only. If your parcel hasn't arrived within 10 business days of the dispatch date, contact us and we will trace it with the courier. If it can't be found, we'll resend the item or refund you.

8. Handmade variations

Each item is handmade, so there may be small differences in size, stitch pattern and colour from the photos. Slight natural variations aren't defects. Colours can also look different on different screens.

9. Contact us

Jooniper Crochet / Angela Paul

Email: joonipercrochet@gmail.com

Phone/WhatsApp:+27767492684

Address: Howick Street, Wierda Park, Centurion, South Africa

Response time: within 2 business days